FAQ

Frequently Asked Questions

Expand Question Close Question When and how often will I be billed?
Annual subscribers will be billed the full amount for their program at the time of checkout. Seasonal subscribers will be billed periodically for each seasonable recommendation, each seasonable subscriber will receive an email notification 7 days prior to each charge.

Expand Question Close Question How do I update my credit card?
To update your credit card information, log into your account and click Billing Information. You can change your credit card information and billing address on this page.

Expand Question Close Question I have a question about my bill.
You can view invoices and billing statements on your account dashboard. Please reach out to our consumer service team with further questions.

Expand Question Close Question How do I update my billing and shipping address?

To change your billing address and/or payment method, log in to your account and select Billing Information from the menu.

To ensure we send the right products based on your location and lawn conditions, you are unable to change your shipping address at this time. If you have moved or your address changes, you must create a new lawn care plan.


Expand Question Close Question How do I contact Scotts Consumer Services?
You can send a message using our contact form, email us at [email protected], or call us at 1-877-220-3091.

Expand Question Close Question What is your guarantee and return policy?

For Lawn Food, Seed, and other Lawn Care Plan products:

If for any reason you, the end-user consumer, are not satisfied with the performance of your Scotts product, we will refund to you the purchase price or provide you with a replacement Scotts product. Please contact Customer Service at 1- 877-220-3091. Proof of purchase will be required for refund or replacement.

For the Gro Controller:

Scotts will accept the return of units in like-new condition*, as determined within Scotts’ sole discretion, within 30 days of purchase. Returns must be accompanied by original purchase receipt or the Scotts provided order number. The purchaser will bear all costs of shipping to return the unit to Scotts. Scotts will credit the purchaser their purchase price in the original form of payment. To get instructions on how to return a Scotts unit, please contact us at 1-855-976-5315 or [email protected] Scotts will only accept returns purchased directly from The Scotts Company. All other returns should be processed through the retailer at which the unit was purchased.

*No visible marks or damage, all original parts, components, and inserts are included, the unit remains in original packaging. If Scotts determines that a returned unit is not in like-new condition, Scotts will ship the unit back to the purchaser.


Expand Question Close Question How do I get a refund?
If you are unhappy with the performance of one of your subscription products, please contact Scotts customer service at 1-877-220-3091 and they can start to process a refund or replacement on your behalf. Refunds will be processed back to the original form of payment.

Expand Question Close Question How much does shipping cost?
Shipping is free to subscribers.

Expand Question Close Question Can I delay or skip a shipment?
At this time, subscribers cannot delay or cancel a single shipment. Products are shipped during their appropriate application windows to provide the best results. Scotts Program does not delay shipment dates to ensure our products give you the best lawn possible.

Expand Question Close Question My product is damaged. What should I do?
If your product is damaged, please reach out to our consumer services team.

Expand Question Close Question How do I cancel my subscription?

You can cancel your subscription by visiting your account dashboard and canceling there. You can also call our consumer service team to cancel. There is no fee associated with canceling your subscription.

If you are an annual subscriber, then upon cancellation you will be refunded on a pro-rated basis dependent upon what products you have not yet received as part of your subscription program.


Expand Question Close Question How do I know when to apply products?
Products are shipped right when it is time to apply. When you receive your product, apply within the next week. If you opt into emails from Scotts, you'll receive an email outlining the products in your plan. Emails concerning how to use and when to apply your products will be sent out closer to your application windows.

Expand Question Close Question Do I need to know my grass type to get a plan?
Based on your location and lawn conditions, you may be asked if you know your grass type. However, you don't need to know your grass type to get a great lawn care plan. Even if you do not know your grass type, you will still receive a personalized lawn care plan, though it will not contain weed control or grass seed.

Expand Question Close Question How does my plan work with the My Lawn App?
You can log into the MyLawn app with the same account you used to purchase your lawn care plan. Additionally, you will receive notifications for your lawn care plan through the MyLawn app.

Expand Question Close Question What is the difference between the subscription options?
The main difference between the annual and seasonal subscriptions is how you are billed. Annual subscribers are billed for the entire lawn care plan at the time of purchase. Seasonal subscribers, on the other hand, are billed periodically based upon when they will receive the next product in their plan.

Expand Question Close Question Can I change from a seasonal to an annual or vice versa?
No, changing your subscription is not possible at this time. You will need to cancel your current subscription and resubscribe.

Expand Question Close Question I bought Scotts Program last year. How is this different?
With the new Scotts Lawn Care Program, plans are now subscription-based. We have developed lawn care questions to create a more customized, personalized plan for you. This means that we ship you the product you need when you need it to eliminate any guesswork on your part.

Expand Question Close Question I used to have Halts in my plan and now I don't. Why?
Every lawn care plan recommendation is customized to fit your specific needs. Your answers to the lawn care questions might have led to a recommendation that does not include Halts and is better for your yard because you responded that you do not have weeds in your lawn.

Expand Question Close Question Can I use products around kids and pets?
Please refer to the product's packaging for this information.

Expand Question Close Question What should I do if I forget to apply a product when you ship it to me?
There are application windows built into each product to ensure optimal performance. Contact consumer services to ask about your specific product and we can guide you on the best course of action.

Expand Question Close Question What if my lawn condition changes?
We will reach out annually to ask if you want to review your lawn care plan and update your lawn conditions. This will allow us to make the proper product changes as your lawn changes over time.