When and how often will I be billed?
Annual subscribers will be billed the full amount for their program at the time of checkout. Seasonal subscribers will be billed periodically for each seasonable recommendation, each seasonable subscriber will receive an email notification 7 days prior to each charge.
How do I update my credit card?
To update your credit card information, log into your account and click Billing Information. You can change your credit card information and billing address on this page.
I have a question about my bill.
You can view invoices and billing statements on your account dashboard. Please reach out to our consumer service team with further questions.
How do I update my billing and shipping address?
To change your billing address and/or payment method, log in to your account and select Billing Information from the menu.
To ensure we send the right products based on your location and lawn conditions, you are unable to change your shipping address at this time. If you have moved or your address changes, you must create a new lawn care plan.
How do I contact Scotts Consumer Services?
You can send a message using our contact form, email us at [email protected]
, or call us at 1-877-220-3091.
What is your guarantee and return policy?
For Lawn Food, Seed, and other Lawn Care Plan products:
If for any reason you, the end-user consumer, are not satisfied with the performance of your Scotts product, we will refund to you the purchase price or provide you with a replacement Scotts product. Please contact Customer Service at 1- 877-220-3091. Proof of purchase will be required for refund or replacement.
For the Gro Controller:
Scotts will accept the return of units in like-new condition*, as determined within Scotts’ sole discretion, within 30 days of purchase. Returns must be accompanied by original purchase receipt or the Scotts provided order number. The purchaser will bear all costs of shipping to return the unit to Scotts. Scotts will credit the purchaser their purchase price in the original form of payment. To get instructions on how to return a Scotts unit, please contact us at 1-855-976-5315 or [email protected] Scotts will only accept returns purchased directly from The Scotts Company. All other returns should be processed through the retailer at which the unit was purchased.
*No visible marks or damage, all original parts, components, and inserts are included, the unit remains in original packaging. If Scotts determines that a returned unit is not in like-new condition, Scotts will ship the unit back to the purchaser.
How do I get a refund?
If you are unhappy with the performance of one of your subscription products, please contact Scotts customer service at 1-877-220-3091 and they can start to process a refund or replacement on your behalf. Refunds will be processed back to the original form of payment.
How much does shipping cost?
Shipping is free to subscribers.
Can I delay or skip a shipment?
At this time, subscribers cannot delay or cancel a single shipment. Products are shipped during their appropriate application windows to provide the best results. Scotts Program does not delay shipment dates to ensure our products give you the best lawn possible.
My product is damaged. What should I do?
If your product is damaged, please reach out to our consumer services team.
How do I cancel my subscription?
You can cancel your subscription by visiting your account dashboard and canceling there. You can also call our consumer service team to cancel. There is no fee associated with canceling your subscription.
If you are an annual subscriber, then upon cancellation you will be refunded on a pro-rated basis dependent upon what products you have not yet received as part of your subscription program.